Shipping & payment conditions

1 Payment methods

1.1 For shipment within Germany we offer the following methods of payment (if not stated differently in the individual product description):

• Prepayment via  
  • Bank transfer
  • Credit card (Visa, Mastercard)
  • Sofortüberweisung.de
• Cash on delivery

1.2 For shipment to foreign countries we offer the following methods of payment (if not stated differently in the individual product description): 

• Prepayment via   
  • Bank transfer
  • Credit card (Visa, Mastercard)

2 Delivery

2.1 Depending on the volume of your order shipment will be carried out by DHL.
2.2 We ship to the following countries: Germany, Afghanistan, Djibuti, Virgin Islands (U.S.), Niger, Sri Lanka, Egypt, Ecuador, Cambodia, Nigeria, St. Helena, Albania, El Salvador, Camerun, Nicaragua, St. Pierre and Miquelon, Algeria, Côte d’Ivoire, Canada, South Africa, American Samoa, Eritrea, Cape verde, North Korea, Sudan, Andorra, Estonia, Kazakhstan, South Korea, Angola, Falkland Islands (Malwines), Qatar, Northern Mariana Islands, Surinam, Anguilla, Faroe Islands, Kenya, Norway, Svalbard and Jan Mayen Islands, Fidji, Kirghizia, Oman, Swaziland, Antigua and Barbuda, Finland, Kiribati, Austria, Syrian Arab Republic, Micronesia, Columbia, East Timor, Tadzhikistan, Argentina, France, Congo, Pakistan, Taiwan, Armenia, Croatia, Palau, Thailand, Aruba, French Guyana, Kuwait, Panama, Togo, Azerbaijan, French Polynesia, Lesotho, Papua New Guinea, Tokelau, Ethiopia, Latvia, Paraguay, Tonga, Australia, Gabun, Lebanon, Peru, Trinidad and Tobago, Bahamas, Gambia, Liberia, Philippines, Chad, Bahrain, Georgia, Libyan Arab Jamahiriya, Pitcairn, Czech Republic, Bangladesh, Ghana, Liechtenstein, Poland, Tunisia, Barbados, Gibraltar, Lithuania, Portugal, Belgium, Grenada, Luxemburg, Puerto Rico, Turkmenistan, Belize, Greece, Macao, Republic of Moldova, Turks and Caicos Islands, Benin, Greenland, Madagascar, Réunion, Tuvalu, Bermuda, United Kingdom, Malawi, Rwanda, Uganda, Bhutan, Guadeloupe, Malaysia, Romania, Ukraine, Burma, Guam, Maldives, Russian Federation, Hungary, Bolivia, Guatemala, Mali, Saint Kitts and Levis, United States Minor Outlying Islands, Bosnia und Herzegovina, Guinea, Malta, Saint Lucia, Uruguay, Guinea-Bissau, Morocco, Saint Vincent and the Grenadines, Uzbekistan, Bouvet Island, Guyana, Marshall Islands, Salomon islands, Vanuatu, Brazil, Haiti, Martinique, Zambia, Vatican City, British Indian Ocean Territory, Mauritania, Samoa, Venezuela, Brunei Darussalam, Honduras, Mauritius, San Marino, United Arab Emirates, Bulgaria, Hong Kong, Mayotte, São Tomé and Príncipe, Tanzania, Burkina Faso, India, Macedonia, Saudi Arabia, United States of America, Burundi, Indonesia, Mexico, Sweden, Vietnam, Cayman Islands, Iran, Monaco, Switzerland, Lao, Chile, Iraq, Mongolia, Senegal, Wallis and Futuna Islands, China, Ireland, Montserrat, Seychelles, Mozambique, Sierra Leone, Belarus, Comoros, Israel, Namibia, Zimbabwe, West Sahara, Cook Islands, Italy, Nauru, Singapore, Zaire, Costa Rica, Jamaica, Nepal, Slovakia, Central African Republic, Cuba, Japan, New Caledonia, Slovenia, Cyprus, Denmark, Yemen, New Zeeland, Somalia, Dominica, Jordan, Netherlands, South Georgia and the South Sandwich Islands, Dominican Republic, British Virgin Islands, Antilles, Spain.
Please 3.1. and 3.4. to calculate your individual shipping fee. 

3 Shipping fee

3.1 Shipping within Germany costs order value up to € 24,99 : € 9,90 and order value up to 99,99 : € 5,90. No shipping fee applies if your pre tax value order totals at least € 100,-.  
3.2 In case of payment via cash on delivery you will be charged an additional fee of € 5,60.
3.3 Please duly note that in case of delivery to foreign countries additional fees (like custom taxes) may apply. These fees will have to be payed by the client. 
3.4 For shipments to foreign countries the following shipping fees apply:
For deliveries abroad, following shipping costs are charged per order for all tobacco products and accessories:
Shipping fees for DHL Premium:
Countries Zone 1 * order value up to 100 EUR: EUR 15,40
Countries Zone 1 * order value at least 100 EUR: EUR 10,40
Countries Zone 1 * order value at least 500 EUR: EUR 0,00
Countries Zone 2 ** order value up to 100 EUR: EUR 17,40
Countries Zone 2 ** order value at least 100 EUR: EUR 12,40
Countries Zone 2 ** order value at least 500 EUR: EUR 0,00
Countries Zone 3 *** order value up to 100 EUR: EUR 23,40
Countries Zone 3 *** order value at least 100 EUR: EUR 17,90
Countries Zone 3 *** order value at least 500 EUR: EUR 0,00
Countries Zone 4 **** order value up to 100 EUR: EUR 29,00
Countries Zone 4 **** order value at least 100 EUR: EUR 24,50
Countries Zone 4 **** order value at least 500 EUR: EUR 0,00
Countries Zone 5 ***** order value up to 100 EUR: EUR 19,40
Countries Zone 5 ***** order value at least 100 EUR: EUR 14,40
Countries Zone 5 ***** order value at least 500 EUR: EUR 0,00

For deliveries of bottles to non-EU countries we charge a handling fee of EUR 7,00. Therefore the shipping costs for orders that include one or more bottles are :
Shipping fees for DHL Premium:
Countries Zone 1 * order value up to 100 EUR: EUR 15,40
Countries Zone 1 * order value at least 100 EUR: EUR 10,40
Countries Zone 1 * order value at least 500 EUR: EUR 0,00
Countries Zone 2 ** order value up to 100 EUR: EUR 24,40
Countries Zone 2 ** order value at least 100 EUR: EUR 19,40
Countries Zone 2 ** order value at least 500 EUR: EUR 0,00
Countries Zone 3 *** order value up to 100 EUR: EUR 30,40
Countries Zone 3 *** order value at least 100 EUR: EUR 24,90
Countries Zone 3 *** order value at least 500 EUR: EUR 0,00
Countries Zone 4 **** order value up to 100 EUR: EUR 36,00
Countries Zone 4 **** order value at least 100 EUR: EUR 31,50
Countries Zone 4 **** order value at least 500 EUR: EUR 0,00
Countries Zone 5 ***** order value up to 100 EUR: EUR 26,40
Countries Zone 5 ***** order value at least 100 EUR: EUR 21,40
Countries Zone 5 ***** order value at least 500 EUR: EUR 0,00

Custom taxes, if applicable, will have to be payed by the recipient.

Please duly note:
You will receive a notification concerning the total shipping fee at the end of the order transaction.

In case of delivery to non-EU countries additional fees and/or custom taxes may apply. The amount of these fees are determined individually by each country. Please ask your local customs office concerning these fees and taxes. You will have to pay for any additional fees or taxes that apply.
 
* Countries Zone 1 :

Andorra (AD), Austria (AT), Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Cyprus (CY), Denmark (DK), Estonia (EE), Finland (FI), France (FR), Greece (GR), Great Britain (GB), Hongkong (HK), Ireland (IE), Italy (IT), Latvia (LT), Lithuania (LV), Luxembourg (LU), Malta (MT), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), San Marino (SM), Sweden (SE), Slovakia (SK), Slovenia (SL), Spain (ES), Hungary (HU), Vatican City (VA)

** Countries Zone 2 :

 Albania (AL),  Belarus (BY), Bosnia-Herzegovina (BA), Croatia (HR), Egypt (EG), Georgia (GE), Iceland (IS), Israel (IL), Lebanon (LB), Libya (LY), Macau (MO), Macedonia (MK), Moldova (MD), Morocco (MA), Montenegro (ME), Russia (RU), Serbia (RS), Syria (SY), Tunisia (TN), Ukraine (UA)

*** Countries Zone 3 :

Afghanistan (AF), Algeria (DZ), Armenia (AM), Azerbaijan (AZ), Bahrain (BH), Bangladesh (BD), Bhutan (BT), Brunei Darussalam (BN), Cambodia (KH), Canada (CA), China (CN), India (IN), Indonesia (ID), Iraq (IQ), Iran (IR), Japan (JP), Jordan (JO), Kazakhstan (KZ), Kyrgyzstan (KG), Kuwait (KW),  Lao People's Democratic Republic (LA), Liechtenstein (LI), Malaysia (MY), Maledives (MV), Mexico (MX), Monaco (MC), Mongolia (MN), Myanmar (MM), Nepal (NP), North Korea (KP), Oman (OM), Timor-Leste (TL), Pakistan (PK), Papua New Guinea (PG), Philippines (PH), Qatar (QA), Saudi Arabia (SA), Switzerland (CH), Singapore (SG), Sri Lanka (LK), South Korea (KR),  Tajikistan (TJ), Taiwan (TW), Thailand (TH), Turkmenistan (TM),  United Arab Emirates (AE), United States of America (US), Uzbekistan (UZ), Viet Nam (VN) , Yemen (YE)

**** Countries Zone 4 :

Angola (AO), Antigua and Barbuda (AG), Argentina (AR), Australia (AU), Bahamas (BS), Barbados (BB), Belize (BZ), Benin (BJ), Bolivia (BO), Botswana (BW), Brazil (BR), Burkina Faso (BF), Burundi (BI), Cabo Verde (CV), Cameroon (CM), Central African Republic (CF), Chad (TD), Chile (CL), Colombia (CO), Comoros (KM), Congo (the Democratic Republic of the) (CD),  Congo (KC), Costa Rica (CR), Cote d'Ivoire (CI), Cuba (CU), Dominica (DM), Dominican Republic (DO), Djibuti (DJ), Ecuador (EC), El Salvador (SV), Eritrea (ER), Equatorial Guinea (GQ), Ethiopia (ET), Fiji (FJ), Gaboon (GA), Gambia (GM), Ghana (GH), Grenada (GD), Guatemala (GT), Guinea (GN), Guinea Bissau (GW), Guyana (GY), Haiti (HT), Honduras (HN), Jamaika (JM), Kenia (KE), Kiribati (KI), Lesotho (LS), Liberia (LR), Madagaskar (MG), Malawi (MW), Mali (ML), Marshall Islands (MH), Mauretania (MR), Mauritius (MU), Micronesia (FM), Mosambik (MZ), Namibia (NA), Nauru (NR), New Zealand(NZ), Nicaragua (NI), Niger (NE), Nigeria (NG), Palau (PW), Panama (PA), Paraguay (PY), Peru (PE), Rwanda (RW), Solomon Islands (SB), Sambia (ZM), Samoa (WS), Sao Tomé und Príncipe (ST), Senegal (SN), Seychelles (SC), Sierra Leone (SL), Simbabwe (ZW), Somalia (SO), St. Kitts und Nevis (KN), St. Helena (TA), St. Lucia (LC), St. Vincent and the Grenadines (VC), South Africa (ZA), Sudan (SD), South Sudan (SS), Suriname (SR), Swaziland (SZ), Tanzania (TZ), Togo (TG), Tonga (TO), Trinidad and Tobago (TT), Tuvalu (TV), Uganda (UG), Uruguay (UY), Vanuatu (VU), Venezuela (VE), 

Attention for deliveries to Switzerland:
Deliveries to Switzerland are liable to customs duty if the order value exceeds € 40,00. The order value will be noted down on the parcel by Bonner Pfeifen- & Cigarrenhaus and custom fees will be collected by the Swiss customs office via the Swiss post office. Bonner Pfeifen- & Cigarrenhaus does not have any influence on these fees. Custom fees will have to be paid directly to the delivery person in addition to the previously paid order value. Please duly note that in case of prepayment additional banking fees will apply. These fees will have to be paid by the client, Bonner Pfeifen- & Cigarrenhaus does not account for any additional banking fees.  

4 Delivery period

4.1 In case of shipment to Germany goods will be delivered within 3 to 4 working days. There will be no deliveries on Saturdays, Sundays and holidays. If a product should not be in store and the delivery period would thus be longer than usually there will be a notification on the individual. product page.

4.1 In case of shipment to foreign countries goods will be delivered within 5 to 14 working days. There will be no deliveries on Saturdays, Sundays and holidays. If a product should not be in store and the delivery period would thus be longer than usually there will be a notification on the individual. product page.